Refunds and Exchanges

Refunds and Exchanges Policy:

Thank you for choosing Dean James. We appreciate your business and want to ensure clarity regarding our refund and exchange policy.

As part of our commitment to providing quality products/services and maintaining competitive pricing, we do not offer refunds or exchanges once a purchase is made. All sales are considered final.

Before completing your purchase, we encourage you to carefully review your order, including product specifications, quantities, and any applicable terms or conditions. If you have any questions or concerns, please contact our customer support team before finalising your transaction.

In the rare event that a product is received damaged or defective, we will assess the situation on a case-by-case basis and may offer a replacement or resolution at our discretion. Please report any such issues to our customer support team within 48 hours of receiving your order.

We appreciate your understanding of our policy, which allows us to maintain our commitment to providing cost-effective products/services. If you have any further questions or require assistance, please do not hesitate to contact our customer support team.