Shipping and Delivery

Shipping and Delivery Policy:

At Dean James, we are dedicated to providing a seamless and efficient shopping experience for our customers. Please review our shipping and delivery policy to understand the timelines and rates associated with your order:

Order Processing: All orders are processed within 1-2 business days from the date of order confirmation. Once your order is confirmed, it will be prepared for shipment.

Shipping Timeframe: We strive to dispatch all orders within 5 working days from the date of order confirmation. Please note that this timeframe may vary during peak seasons and promotions. You will receive a confirmation email with tracking information once your order has been shipped. (Some items may take up to 10 days to be delivered due to location and rarity)

Shipping Rates: Standard Shipping: £5.99 Special Delivery: £10.99

Standard Shipping: Our standard shipping option ensures reliable delivery within a reasonable timeframe. Please allow additional time for delivery to remote or rural areas.

Special Delivery: Opt for our special delivery service if you need your order expedited. With a flat rate of £10.99, this option provides a faster and more prioritised delivery service.

Tracking Your Order: Track the status of your order using the provided tracking information in your confirmation email. If you encounter any issues or have questions about your shipment, please contact our customer support team.

Delays or Issues: While we strive to meet our delivery commitments, unforeseen circumstances may cause delays. If you experience any issues with your delivery, please contact us, and we will assist you in resolving the matter.